Privacy Policy
Effective Date: October 26, 2023
At Sonic Sanctuary Recording Studio, located at 42 Music Lane, Austin, TX 78704, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. We are dedicated to maintaining the trust and confidence of our clients and visitors, and we adhere to the principles of transparency and accountability in all our data handling practices.
This Privacy Policy is governed by and interpreted in accordance with the laws of the State of Texas and the United States of America. We comply with relevant data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), where applicable. By accessing our website or using our services, you consent to the practices described in this Privacy Policy. We may update this policy from time to time, so please review it periodically.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and billing information. We collect this information when you contact us, book a session, sign up for our newsletter, or complete a form on our website.
- Payment Information: When you make a payment for our services, we collect payment information, such as your credit card number or bank account details. This information is processed securely by our payment processor, and we do not store your full credit card number on our servers.
- Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us analyze trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.
- Cookies and Similar Technologies: We use cookies, web beacons, and other similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device and allow us to recognize you when you return to our site. You can control the use of cookies through your browser settings. For more information, please refer to our Cookies Policy .
- Audio Recordings: When you use our recording services, we collect audio recordings of your sessions. These recordings are stored securely and used to provide you with our services, such as mixing and mastering.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: We use your personal information to provide you with the services you request, such as recording, mixing, mastering, and voice-over services.
- Communication: We use your contact information to communicate with you about your sessions, send you updates about our services, and respond to your inquiries.
- Payment Processing: We use your payment information to process your payments for our services.
- Website Improvement: We use usage data and cookies to analyze how you use our website and to improve its functionality and user experience.
- Marketing: With your consent, we may use your contact information to send you promotional emails about our services, special offers, and upcoming events. You can opt out of receiving these emails at any time by clicking the "unsubscribe" link in the email.
- Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
- Service Providers: We share your information with third-party service providers who help us operate our business, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
- Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment information, during transmission.
- Access Controls: We restrict access to your personal information to authorized employees and service providers who need to know the information in order to operate, develop, or improve our services.
- Security Audits: We conduct regular security audits to assess the vulnerability of our systems and to ensure that our security measures are effective.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with our legal obligations, resolving disputes, and enforcing our agreements. When we no longer need your personal information, we will securely dispose of it in accordance with our data retention policy.
Specifically, audio recordings are retained for one year after project completion, unless a longer retention period is agreed upon in writing.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact our Data Protection Officer, David Lee, at david.lee@sonicsanctuary.com or call us at (512) 555-7625. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so that we can delete the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data handling practices or applicable laws. We will post the updated policy on our website and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:
Sonic Sanctuary Recording Studio
42 Music Lane
Austin, TX 78704
Phone: (512) 555-7625
Email: info@sonicsanctuary.com